Returns & Exchanges

Due to the perishable nature of our gourmet food products, Luxe Bites cannot accept physical returns once an order has been delivered. However, we are committed to your satisfaction and will provide a replacement or credit for any items that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your items for any signs of damage or spoilage incurred during transit.

• 2.
  Document Issues

  Take clear, high-resolution photographs of the product and packaging if there is a quality concern or damage to the exterior box.

• 3.
  Contact Support

  Email our concierge team at [email protected] within 24 hours of delivery with your order number and the photos you captured.

• 4.
  Resolution Process

  Our team will review your claim within one business day to issue a full replacement shipment or a store credit to your account.